We are glad to inform you that we are now entering on Phase V of Puerto Peñasco reopening and reactivation, according to the Covid-19 Protocols of the Municipality, starting this Saturday August 1st our beaches will be open for the public under the following protocols and limitations:
Attached you can find the letter sent by HOA with the Maximum Capacity for Areas / Pools as reference.
We request to all departmental manager to improve with their employees our institutional greeting “Te saludo con mis mejores deseos”.
Greeting by kiss on the check, arm, hand or any other that involves physical contact is forbidden. “Te saludo con mis mejores Deseos” is the only authorized greeting.
The resort door man in in charge of receiving the guest, indicates the access only to the reservation holder, as well as the documents he will need for the Check In process. Indicates where is the hand sanitizer dispenser with 70% of alcohol, opens the door and kindly requests the guest to step on the sanitizing mat with hypochlorite sodium solution at 0.5%, in the same way he requests the guest to stay in front of the thermographic camera (tripod at reception of phase 1 and phase 2) before going to front desk.
He is aware of any necessity of the guest, if requested the bell boy assistant with luggage, sanitizing it before and after every service.
The luggage rack and Bell boy car are sanitized three times a day with hypochlorite sodium solution at 0.5% and cotton cloth.
In concordance with our new protocols, for the time being we are only allowing the access to one person per vehicle for check in process, who must be the reservation holder. In each lobby we have a thermographic camera which takes the temperature of each person at the entrance. The supervisor must be vigilant of the computer linked to this camera and to follow up any high temperature that may be detected.
We avoid the use of card keys and in it is place we implement an electronic system through smartphone (If the guest has one), with which the guest can access the condominium.
In case the guest is not wearing a face mask, the receptionist will hand over a basic PPE kit and general recommendations.
We implement the use the technology to facilitate the Check in process, (Pre Check In) using Las Palomas App, as well as promoting payment with card, bank transfer and any other electronic ContactLess payment method to reduce as much as we can the use of cash.
Payment terminal and scanners are on the desk in front of our guest, this way the receptionist does not have to touch the cards.
There is a pen holder in each station of both lobbies for the sole use of the guest. Each pen is disinfected after every use, with a sanitizing towel or cloth with sodium hypochlorite at 0.5%.
At arriving the guest (Reservation holder) at front desk:
Attached you can find the In-House Rules for guest, which is delivered at the guard house when entering to the Resoot for the first time.
Please take in consideration that the GYM is currently closed until further notice.
Protocol to follow when detecting a higher temperature at the thermographic camera
If you are a guest about to o Check in
Using Las Palomas Resort App
The main purpose of Las Palomas Resort App is to provide the necessary information to our guests about the services we offer at the hotel.
We will show in order of appearance a description of each one of the icons in it.
Pre-check in: this option provides the opportunity for our guests to advance fulfilling essential information that is needed at the Check-in in the hotel. To fill out this form it is necessary to have on hand:
With this provided information, 2 days before your arrival the letter of admission to Puerto Peñasco will be sent to you; you must present this letter at the sanitary check point at the entrance of the city.
Reservar / Book: you will be directed to our form to make a reservation and you will be able to see the condo options that we have in our inventory.
Promociones / Deals: you will be able to see the available packages and if you like it you can click and be directed to the reservation form to place a booking.
Fotografías / Photos: you can see examples of the different types of condominiums that we have in the resort, from 1 to 5 bedrooms.
Cómo llegar / Directions: instructions on how to get to our resort from the neighborhood states to our city (Google maps pops out so you can link it to the navigator on your device).
The Links: our Golf Course on site with its 18 holes, photographs, upcoming tournaments and contact information for our Golf Course for you to place a reservation.
Bodas / Weddings: description of packages for Weddings in Panoramic Terraces, Beach and Pool Areas, as well as our Convention Center, with detailed information of our packages and contact information of our Events Coordinator.
Resort Map/Mapa del Resort: will direct you to the official information of our company as well as the identification and location of our buildings, restaurants, towel racks, Dely, Lobbies and aerial view of the entire Resort.
To do / Eventos: here are listed the daily activities in which you can join us, such as traditional Mexican games (Loteria, Piñata), table games, night cinema, stretching exercises, family games, among many many more. You can also prepare for exclusive events that we offer for our guests, like concerts by national and international artists, holiday celebrations, sports events, barbecues, restaurants and bars specials, always informing the hours, places and if reservation is needed.
Facebook / Twitter / Instagram: direct link to our social networks so that you can share with us the excellent experience of spending your vacations in Las Palomas.
Messages / Mensajes: here we will be contacting our guests to keep them updated on current and future promotions so they can take advantage of all our specials.
Order Now/Ordena Ahora: here you will have the opportunity to place orders in our consumption centers and we will take it to your lounge chairs / palapa / table / condo, you can see the menu in real time with a photograph of your favorite dish.
Salutte Bar / Pool Bar 2
Coming Soon: Direct communication with our Reservations Department through Chat and WhatsApp.
This option provides the opportunity for our guests to advance essential information that is needed at the Check-in in the resort.
It can be filled from a mobile device in our App Las Palomas Resort Pre-Check In option, or from a computer on our page https://owners.laspalomasresort.net/cing/#/kiosk
To fill out this form it is necessary to have on hand:
Information request about companions and credit opening.
Finish Pre-Check in.
With this you provide us the necessary information so 2 days before your arrival the letter of admission to Puerto Peñasco will be sent to you; you must present this letter at the sanitary check point located at the entrance to the city.
Las Palomas Seaside Golf Community In-House Rules
Use of the Pool/Beach Areas
It Is Not Allowed
Hammock Garden (Phase I)
In the Condominium
MAXIMUM CAPACITY FOR AREAS / POOLS
Topaz Shaded Area / 12 Persons
Secondary Pool Shaded Area / 23 Persons
Main Pool / 40 Persons
Kids Pool / 10 Persons
Lazy River / 40 Persons
Secondary Pool / 25 Persons
Spa / 20 Persons
Slide / 20 Persons
Main Pool / 25 Persons
Córdoba Shaded Area Panoramic / 12 Persons
Secondary Pool / 25 Persons
Coronado Shaded Area / 4 Persons
Cordoba Shaded Area / 4 Persons
Kids Pool 1 / 8 Persons
Twin Pools / 10 Persons
Pool Bar Spa / 7 Persons
Intermediate Pool / 12 Persons
Family Spa / 7 Persons
Kids Pool / 10 Persons
Lazy River / 40 Persons
NOTE: On the beach area, only 4 persons per Palapa.
We require credit card payments to make reservation. Under special circumstances, we will accept checks and/or bank deposits.
It is important that you clearly understand our policy for refunds, cancellations and changes.
Contact Las Palomas reservations either by email or phone to request date or condo locations changes.
There will be no reservation changes allowed within 10 days of your arrival day.
Confirmed reservations which are cancelled at least 10 calendar days prior to your check-in date will be result in 150 USD cancellation fee. For cancellations made within 10 days of your check-in date or no shows, the total reservation amount will be forfeited.
There are no refunds for early departures.
There are no refunds for holiday dates.
No reimbursement in case of eviction, zero tolerance policy.
Please make sure you clearly understand and agree with our payment, refund and change policies.
With special permission, one additional person beyond the maximum occupancy may stay in each suite for an additional charge of $50 U.S. plus 11.8% taxes.