covid 19 procedures at entrance and check-in

Puerto Peñasco and Las Palomas Beach & Golf Resort Access Protocol

We are glad to inform you that we are now entering on Phase VII of The Reopening and Reactivation of Puerto Peñasco according to the Covid-19 Protocols of the Municipality, and starting this coming Monday November 2nd the following activities will be take place:

1. Suspension of activities across the city from 10 p.m – 6 a.m. This includes restaurants, restaurant/bars, food carts, markets, supermarkets, grocery stores, convenience stores, etc.

2. No restriction on hours for: hospital and medical equipment services, pharmacies, security services, assistance and civil protection, essential public services such as electricity, water, telecommunications, postal service, gas stations, insurance adjusters, taxis, funeral services, and distribution centers for essential activities.

3. Mandatory use of masks at all commercial businesses and food services, both upon entry and exit, as well as during stay (masks can be removed only to eat or drink); compliance with all previously established health and safety protocols

4. Mandatory use of masks in vehicles when there are two people or more, no exception for family members; non-compliance will entail fines

5. Authorization to hold social events at event centers, preferably during the day and maximum until 8:00 p.m., at 40% capacity and in compliance with all previously established health and safety protocols

6. No social events at individual residences with music at high volume (bands, techno-bands, groups, or anything similar)

7. Authorization for gatherings at individual homes that do not exceed 10 people. Should all be part of same family nucleus and held preferably in open air and in compliance with health and safety protocols.

8. Authorization for only one person per family in markets, supermarkets, convenience and grocery stores. In addition, mandatory use of masks and health protocols remain in effect.

9. Authorization to only allow 30% capacity at commercial businesses such as: Sam’s, Bodega Aurrera, Ley Express, Super Ley, Coppel, Elektra, Super del Norte, etc.

10. For restaurants, restaurant/bars, nightclubs, etc.: mandatory use of masks upon entry and when moving within establishment to table; no people standing; masks may only be removed when ingesting food and beverages. Workers will be responsible to supervise compliance, as established in the published health protocols for the business. In addition, portable ozone generators must be installed in areas with little ventilation, this regulation applies to all commercial businesses.

Las Palomas Beach and Golf Resort team has made efforts to continue with the low cases of COVID 19 and to reduce to the maximum the risks of contagion. We are committed to provide a Safe Stay to our guests and in order to achieve that, we have adopted protocols that assure their health and wellbeing.

Thank you!
Customer Services

It is important to mention that all security and hygiene measures within the city are active, some of them are:

  • All person that transits in Puerto Peñasco must wear facemask.
  • The limit of persons in a private car is removed, as long as all passengers wear facemask. 
  • The preventive measures by the State Health Council of social Distancing are still on going, 5 ft between person. 
  • Supermarkets and convenience stores only allow one person per family. 
  • Restaurants are working at 40% of their capacity. 
  • Malecon is reopening for tourist area as of Wednesday, June 24, under the following criteria: use of a mouth mask, gloves, hand sanitizer, and healthy distance, among others. Closing time of the Malecon will be at 9:00 p.m. The consumption and transportation of alcoholic beverages is prohibited; You will not be able to access music in high volumes, such as from vehicles or hiring of bands, norteño music, etc. ; and preferably not expose children under 12 years of age, or adults over 65 years of age.
  • Sport Fishing and cruises are allowed. 
  • The WHO recommends avoiding traveling with kids of 12 years old or younger and elderly of 65 years old and above.

Las Palomas Beach & Golf Resort entrance and check in Protocol

Front desk

According to our new protocols, we are only allowing the access to one person per vehicle for check in process, who must be the reservation holder. In each lobby we have a thermographic camera which takes the temperature of each person at the entrance. The supervisor must be attentive of the computer linked to this camera and follow up any high temperature that may be detected. 

We avoid the use of card keys and instead, we implemented an electronic system through smartphone (if the guest has one), with which the guest can access the condominium. 

In case the guest is not wearing a face mask, the Receptionist will hand over a basic PPE kit and general recommendations. 

We implemented the use of technology to facilitate the Check in process, (Pre Check In) using Las Palomas App, as well as promoting payment with card, bank transfer and any other electronic ContactLess payment method to reduce as much as we can the use of cash. 

Payment terminal and scanners are on the desk in front of our guest, this way the receptionist does not have to touch the cards. 

The pens used on the Check In process are sanitized after use.

The maximum of people allowed in each lobby is: Fase l, 16 people and Fase ll, 22 people. 

At the guest arrival (Reservation holder)

  • We indicate the hand disinfection process with hand sanitizer dispenser with alcohol at 70%, footwear disinfection process in the sanitizing mat with sodium hypochlorite at 0.5% for 10 seconds and 10 second in the absorbing mat, and temperature check point at thermographic camera.

  • Confirmation number will be requested (in case of not having it, full name will be requested to search his reservation), ID and card, which will be the same for security deposit payment. The guest will place his ID on the scanner and the receptionist will save the information. The card will be placed at the payment terminal by the guest for the security deposit, Food and Beverages withholding (If necessary) or any other pending payment. 

  • Registry documents will be handover for reading and signature. This must be ready with tickets and parking pass. 

  •  The bracelets are codified, printed, then the receptionist cut off the outside part of the folio of each bracelet and attach them to the registry form; finally, wristbands are handover to the guest.  It is very important to indicate the guest the quantity of given bracelets and, in case of loss, payment amount will be preceded.

  • We move on to codify the room key on the guest smartphone (App)

  • Before finishing the check in process, the guest is asked if he wants daily cleaning service on his condominium or just the change of towels and amenities. We write down on the reservation notes according to the guest answer and call Housekeeping to notify, writing in the notes the name of the person who answers as reference. If the guest is not sure about the cleaning or if he changes his mind, we recommend notifying his decision to Customer Service (calling 0 from his room) for reprogramming.

Common Areas Use Rules

Las Palomas Fitness Center will reopen on August 15, 2020 with the following guidelines: 

Maximum capacity: 16 people 

Operation Hours: 5:00 am to 10:00 pm 

* Access will be controlled by the security department, using numbered cards. 

  1. A security agent will remain at the access door to the gym, access will be denied to any person that arrives without a mask. Once inside the gym, masks may be removed during physical activity.
  2. Once access is authorized, the owners and/or guests will be able to enter, using their card to open the door, while the guests will pass the key of the condominium through an auxiliary door lock to register and the security agent will open the door for them.
  3. The gym will be supervised, to ensure users comply with the safety and hygiene instructions and safe distancing inside the gym. There will be 70% alcohol solution dispensers and sanitizing towels to clean common contact areas and surfaces, such as weights, bicycle handlebars, electronic jogging controls, etc.
  4. There will be health recommendation signs available inside the gym for your review.

*Gym equipment will be sanitized EVERY HOUR by our custodians.

Protocol to follow when detecting a higher temperature at the thermographic camera

If you are a guest about to o Check in

  • The assigned personnel will take the guest to the Stay and Isolation Area taking the corresponding precautions and making sure of correctly using their PPE. 
  • After ten minutes, the guest temperature will be taken again with a Digital Infrared Thermometer. 
  • If the temperature is normal, he will be directed to the Lobby to finish his Check in process. 
  • If the temperature of the guest is equal or higher than 37.5 ºC, he will be advised to call a Doctor, Health Care Center or 911 to make an appointment and be addressed as soon as possible. 
  • The guest will be directed to his vehicle to go out on the appointment. 
  • To be admitted again, the guest must present the medical report stating the guest is healthy. 

Using Las Palomas Resort App

The main purpose of Las Palomas Resort App is to provide the necessary information to our guests about the services we offer at the hotel.

We will show in order of appearance a description of each one of the icons in it.

Pre-check in: this option provides the opportunity for our guests to advance fulfilling essential information that is needed at the Check-in in the hotel. To fill out this form it is necessary to have on hand:

  • Reservation number (6 digits)
  • Guest First Name (same as you entered in your reservation)
  • Guest Last Name (same as you entered in your reservation 
  • Food and Beverage Credit Y or N
  • Name and Age of the companions.
  • Vehicle information.
    • Make
    • Model
    • Color
    • License Plate

Reservar / Book: you will be directed to our form to make a reservation and you will be able to see the condo options that we have in our inventory.

Promociones / Deals: you will be able to see the available packages and if you like it you can click and be directed to the reservation form to place a booking.

Fotografías / Photos: you can see examples of the different types of condominiums that we have in the resort, from 1 to 5 bedrooms.

Cómo llegar / Directions: instructions on how to get to our resort from the neighborhood states to our city (Google maps pops out so you can link it to the navigator on your device).

The Links: our Golf Course on site with its 18 holes, photographs, upcoming tournaments and contact information for our Golf Course for you to place a reservation.

Bodas / Weddings: description of packages for Weddings in Panoramic Terraces, Beach and Pool Areas, as well as our Convention Center, with detailed information of our packages and contact information of our Events Coordinator.

Resort Map/Mapa del Resort: will direct you to the official information of our company as well as the identification and location of our buildings, restaurants, towel racks, Dely, Lobbies and aerial view of the entire Resort.

To do / Eventos: here are listed the daily activities in which you can join us, such as traditional Mexican games (Loteria, Piñata), table games, night cinema, stretching exercises, family games, among many many more. You can also prepare for exclusive events that we offer for our guests, like concerts by national and international artists, holiday celebrations, sports events, barbecues, restaurants and bars specials, always informing the hours, places and if reservation is needed.

Facebook / Twitter / Instagram: direct link to our social networks so that you can share with us the excellent experience of spending your vacations in Las Palomas.

Messages / Mensajes: here we will be contacting our guests to keep them updated on current and future promotions so they can take advantage of all our specials.

Order Now/Ordena Ahora: here you will have the opportunity to place orders in our consumption centers and we will take it to your lounge chairs / palapa / table / condo, you can see the menu in real time with a photograph of your favorite dish.

Salutte Bar / Pool Bar 2

  • Our digital snack and drinks menu at hand.
  • Our lounge chairs and palapas are numbered so you can tell us where you are, and we will take your order without worrying about looking for a waiter.
  • Payments must be with International Credit Cards (soon national cards).

Room Service

  • From the comfort of your room you can place an order for food, we will contact you by phone to confirm your order.
  • Payments must be with International Credit Cards (soon national cards).
  • To charge your room, CASH / EFECTIVO option, you must have a credit previously opened at your check in.

Citron Restaurant

  • You will be able to appreciate our digital menu with images and descriptions, for our waiter to pick up your order and the indicated payment method you will use.
  • Coming soon payments with international and national cards.

Coming Soon: Direct communication with our Reservations Department through Chat and WhatsApp.

Pre-check in.

This option provides the opportunity for our guests to advance essential information that is needed at the Check-in in the resort.  

It can be filled from a mobile device in our App Las Palomas Resort Pre-Check In option, or from a computer on our page https://

To fill out this form it is necessary to have on hand:

  • Reservation number (6 digits)
  • First Name of the person who is responsible for the reservation, as it appears in the confirmation letter, in case the guest detects that their name is misspelled, they can contact our Reservation Department to request the correction, this field does not detects special characters like Ñ or accents.
  • Last Name of the person who is responsible for the reservation.

Rental terms

Information request about companions and credit opening.

  • At the left top shows the maximum capacity allowed according to the type of condominium that you have rented, only one additional person is allowed to the indicated as maximum capacity with a charge of $30 dlls per night, this must be previously requested and authorized by our reservations department.       
  • The first field is the name of the person responsible for the reservation, this person must be 25 years old or over, demonstrable at the check in.
  • The second field refers to whether or not the guest wants to open credit for consumption in the restaurants and bars of the hotel and charge directly to his reservation, this must be indicated with a Y if it is affirmative, separated with a diagonal the amount of credit that he wants to leave, minimum $100 dlls per night. If it is disapproving, it will be necessary to indicate it with an N.
    • Y /100
    • N
  • Name of the companions: must indicate the full name of each one of the companions, having a limit of 20 characters and, if the length of the name allows it, add the age of the companion with a diagonal.
  • Juan Lopez/25
  • Francisco Lopez/30

Vehicle information

  • You will be requested to provide us the following information of the vehicle or vehicles that you will use to get to the resort, this information is to provide you the Parking Pass
    • Make
    • Model
    • Color
    • License Plates
  • You can provide the information of up to 4 vehicles.

Edit Guest Info.

  • You can change information on this section. It will appear:

Finish Pre-Check in.

  • A summary of the registration of the person responsible for the reservation will appear.
  • The option to Edit Guest Info will also be shown so you can change anything before finishing. Click on FINISH.

Are You Ready To Start?

  • All rates are in U.S. dollars, and include housekeeping service and access to all resort amenities. We do not charge “hidden fees”.
  • Rates are subject to change without notification.
  • It is a Resort policy that at least one person of the party checking-in is 25 years or older.
  • 1 BEDROOM 4 people (2 adults and 2 kids under 12)
  • 2 BEDROOM 6 people (4 adults and 2 kids under 12)
  • 3 BEDROOM 8 people (6 adults and 2 kids under 12)
  • 4 BEDROOM 10 people (8 adults and 2 kids under 12)
  • 5 BEDROOM 12 people (10 adults and 2 kids under 12)

We require credit card payments to make reservation. Under special circumstances, we will accept checks and/or bank deposits.

  • At the time of booking a reservation, we charge 50% of the total reservation cost
  • We will charge the remaining balance of the reservation the same day of your arrival.
  • For holiday dates the entire amount of the reservation will be charged at the time of booking and is non-refundable.
  • Credit Car or cash payments preferred. VISA and MC credit card payments are processed in US dollars; AMEX is also accepted but will incur currency conversion fees.

It is important that you clearly understand our policy for refunds, cancellations and changes.

Contact Las Palomas reservations either by email or phone to request date or condo locations changes.
There will be no reservation changes allowed within 10 days of your arrival day.
Confirmed reservations which are cancelled at least 10 calendar days prior to your check-in date will be result in 150 USD cancellation fee. For cancellations made within 10 days of your check-in date or no shows, the total reservation amount will be forfeited.
There are no refunds for early departures.

There are no refunds for holiday dates.

No reimbursement in case of eviction, zero tolerance policy.

Please make sure you clearly understand and agree with our payment, refund and change policies.

With special permission, one additional person beyond the maximum occupancy may stay in each suite for an additional charge of $50 U.S. plus 11.8% taxes.

WE DO NOT ACCEPT RESERVATIONS MADE BY PEOPLE UNDER 25 UNLESS ACCOMPANIED BY SOMEONE OVER 25 DURING THEIR STAY PayPal : A payment request will be send by email to the e-mail account that you provide in this reservation, please be sure to use the one that you have in your Paypal account. For Credit Card Direct Payment: A person from our Reservation Staff will be in contact with you to finalize you payment option
  • VISA
  • MC
  • American Express
  • Contact Las Palomas reservations by email or phone to request date or location changes. Contact info is in our web page.
  •  Cancellations request on the same day of arrival or no-show reservations will be charge100% of the stay.
  •  Cancellations request received one day prior to check-in will be charged $150 USD cancellation fee.
  •  Cancellations request received two or more days prior check-in will be fully refunded.
  • Commission fee will not apply if money is refunded to the same card.
  • There are no refunds for early departures.
  • There are no refunds for holiday dates.
  • No reimbursement in case of eviction, zero tolerance policy.
  • Rates are subject to change.